Our culture at Thomas Hospital requires us to look at everything we do through the eyes of the patient. Whether we're building new facilities, purchasing new equipment, writing new policies or planning new programs, the patient is at the center of our decisions.

How can we better serve our patients? By listening. While we believe we have a very high level of customer satisfaction, we are constantly looking for ways to improve. Everyone has different needs. How we respond to those needs is what sets us apart. We call it the Thomas Touch. And we measure how we're doing with our Patient Satisfaction Surveys.

At Thomas Hospital we pledge to you, our patients, to serve your needs in the most efficient, caring and professional manner. We will try to determine what your individual needs are and meet those needs as if you were the only patient in our hospital. We want you to feel special because you are special. If at any time you feel you are not getting the treatment you deserve, please let anyone on our staff know.

Your Opinion Counts

At Thomas Hospital, we want to make sure you have the best experience possible, from the moment you enter our doors, until the moment you've returned to the comfort of your own home. There is no request too large or too small if you think it would help you or someone else.

Therefore, we welcome your comments on ways we can better serve our patients and visitors. There are several ways to submit suggestions.

Complete and return a Patient Satisfaction Survey, e-mail Mersey Whitehead, Manager of Customer Service, at mersey.whitehead@infirmaryhealth.com or call 251-279-1479.